Occasionally, casual gambling can become problem gambling. Here at Betsocial we understand the potential risks of gambling, and it’s our responsibility to make sure you’re aware of these risks too.
We’re a member of the European Gaming & Betting Association(EGBA) and the Remote Gambling Association (RGA) and we’re proud to be a strong advocate of responsible gambling. The EGBA and RGA promote a Code of Conduct that encourages safe, responsible online gaming.
All of our customer care agents are fully trained in offering advice and help to anyone affected by gambling. We also work closely with Gambling Therapy, an online service set up to help those affected by gambling. They offer support groups, live chat and email counselling – all for free.
Use the ‘Player Protection’ tool to avoid depositing more money than you can afford. Decreases to setting will take immediately. Increase to setting will take effect in 7 days. Set game limits today.
Needing to have a limit of your gaming session? No worries! Using Reality Checks, you can now set a reminder for yourself to help you control your play time. Once you have set the timer, you will get a notification display. Letting you know the time you have spent playing.
Need more control on your gaming session? You may set your session limit to prevent you from playing more than you intend to. Set limits now.
If you feel like you are spending more than you can afford and might need to take a break for the mean time, you may do so by activating Time-Out. We will lock your account for a period of time. During Time-Out, you will no longer be able to deposit funds or play any of our products. Nonetheless, you may still withdraw any remaining balance in your account.
If you think you need to take a break from gambling, we offer self-exclusion options too. Choose from 24 hours, 7 days or 6 months - during this period you won’t be able to log in to your account or gamble. Self-exclude today.
Talk to a member of our Customer Care team using our live online chat feature.It's the quickest way to solve a problem.