5:57 pm in News by BetSocial
Responsibilities:
- Promote a dynamic customer service team that can effectively cope with the changing and challenging I-Gaming environment
- Extract, analyse and identify underlying trends
- Develop and implement systems designed to attract and retain players
- Act as the main escalation point for customer service executives
- Identify and communicate day to day operational opportunities and challenges
- Create and run monthly incentive programmes to improve motivation and performance
- Report key metrics clearly and concisely to management
- Analyse progress and implement corrective action to effectively address variances from strategic plans and KPIs
As a key member of the management team, the successful candidate will be required to demonstrate experience in a similar position. Alternatively, a highly numerate and analytical background is required with strong statistical skills.
Requirements:
- Willing to relocate to Malta
- Analytic skills
- Leadership qualities
- Excellent organisation skills
- Strong presentation and communication skills
- Ability to work under pressure and take a proactive approach to all aspects of the role
- Knowledgeable in I-Gaming products and regulations
- Result driven
- Self-motivated, self-reliant
- Ability to acknowledge feedback, solve business problems and drive through the required change
- Focus on continuous improvement and learning – for self and other team members
Tags: ACT, Customer, customer service manager, dynamic customer service, operational opportunities, organisation skills, point, Service, statistical skills, team
1:06 am in General by BetSocial
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Congress Rethinks Online Gambling BanNew York TimesThe legal status of online gambling has long been murky. The Justice Department asserts that the Wire Act of 1961 prohibits it, but prosecutors have largely ... |
Tags: ACT, ban, Congress, justice department, new york times, Online, online gambling ban, prosecutors, status, wire act
