Our client is a leading online gaming operator with a unique offering in the market place covering sportsbook, casino, poker, bingo and games. They are looking to recruit an experienced Customer Service Representative to handle specialist queries and provide first class customer care for their Japanese/Chinese (Cantonese) speaking customers. The successful candidate will speak both Japanese/Chinese and English and have a good level of experience within a Support role or call centre
Duties:
Managing player accounts (passwords, cash transfers, account privileges)
Handling customer requests via email, telephone and chat
Assisting with Fraud and Collusion
Providing information on player deposits and cash outs
Informing players about current promotions
Assisting players with connection issues
Informing players about games and game rules
Requirements:
Excellent written and oral communication skills in English and Japanese and Chinese
Experience of a customer facing role
Strong knowledge of online gaming or other relevant gaming product
